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FAQ - Frequently Asked Questions

Why don’t you list prices on your products online?

A significant portion of our products are sourced internationally, which means our prices are subject to change based on exchange rates. To get the most accurate and up-to-date pricing, we offer quick and convenient quotes. To find out the price on a product, just click the Get A Quote tab a the top of the page.

What are the different Fire Classifications and what do they mean?

Fires are categorized into different classes based on the fuel that is burning. The method used to extinguish a fire depends on its class.
Class A     Fires involving carbon-based solids, such as wood, cloth, paper, rubber, and plastics.
Class B     Fires involving flammable and combustible liquids.
Class C     Fires involving combustible gases.
Class D     Fires involving certain combustible metals, including potassium, sodium and magnesium. Specialist advice should be sought.
Class E     Fires involving energised electrical equipment.
Class F     Fires involving cooking oils and fats.

What is the fuss about Fire Fighting Foams?

The concern regarding firefighting foams centres around the use of particular chemicals known as perfluoroalkyl and polyfluoroalkyl substances, or PFAS, in the firefighting foams used by Australia’s Department of Defence back in the 1970s and beyond. These substances are commonly referred to as “persistent organic pollutants” or “forever chemicals” because they do not naturally degrade over time. Research has shown that they have a significant tendency to accumulate in the blood and tissues of individuals and may have the potential to cause cancer.

Regrettably, these chemicals found their way into waterways near military bases where the firefighting foams were employed during drills. Even today, PFAS contamination continues to affect some of these water sources, which are essential for drinking, agriculture, swimming, and various other activities. In response to these concerns, several Australian states have already taken steps to ban foams containing PFAS, and it’s expected that other states will follow suit.

At our company, we proudly serve as the exclusive Australian distributor for the world-leading environmentally responsible firefighting foams by VS Focum. These foams not only excel in fire extinguishing properties but also hold several advantages over traditional foams. They contain no PFAS, are highly concentrated for easier transportation and storage, and boast an extended shelf life. We invite you to get in touch with our team to explore how you can transition to our high-performance Fluorine Free Foam and address the pressing issue of PFAS contamination.

What does Intrinsically Safe mean?

Intrinsic Safety (IS) is an approach to the design of equipment used in hazardous areas. The idea is to reduce the available energy to a level where it is too low to cause ignition. That means preventing sparks and keeping temperatures low – ie the product is not capable of igniting a flammable atmosphere under both normal and fault conditions.

Do you sell to the public?

Yes. However, if you are after equipment to protect your property and assets then we suggest you ask your local fire chief to inspect and advise you on the viability before you commit.

Do you deliver outside Australia?

Fire Response Pty Ltd mainly distributes within the Oceania region. International enquiries can be directed to our customer services team at

Can I buy all products online from your website?

Fire Response Pty Ltd supplies products to a range of customers from distributors to end-users. Whilst we don‘t support direct online transactions at the moment, we encourage any purchase inquiries to be directed to our customer services team either by email or phone at +61 (0)2 4944 7700

How do I return a product?

Please phone us on +61 (0)2 4944 7700.