FAQ

Why don’t you list prices on your products online?

As the majority of our products are imported, the price at any time depends upon the exchange rate. As such, we provide quotes for our products based on what is happening at the time. It is quick and easy to find out the price, just click the Get A Quote tab a the top of the page.

What are the different Fire Classifications and what do they mean?

Fires are categorised into different classes based on the fuel that is burning. The method used to extinguish a fire depends on its class.
Class A     Fires involving carbon based solids, such as wood, cloth, paper, rubber and plastics.
Class B     Fires involving flammable and combustible liquids.
Class C     Fires involving combustible gases.
Class D     Fires involving certain combustible metals, including potassium, sodium and magnesium. Specialist advice should be sought.
Class E     Fires involving energised electrical equipment.
Class F     Fires involving cooking oils and fats.

What is the fuss about Fire Fighting Foams?

Particular chemicals – called perfluoroalkyl and polyfluoroalkyl substances or PFAS – were used in firefighting foams by Australia’s Department of Defence  in the 1970s and beyond. These substances are known as “persistent organic pollutants” or “forever chemicals” because they don’t break down. Studies have shown they had a strong tendency to accumulate in people’s blood and tissue and could potentially cause cancer. Unfortunately, these chemicals leaked into waterways near military bases across Australia where the firefighting foams were used during drills. Today, PFAS still contaminate some of these waterways, which are used for drinking, agriculture, swimming and other activities. Queesnland and South Australia have since banned foams containing these PFAs with other states expected to follow. We are the sole Australian distributor of the world leading environmentally responsible firefighting foams by VS Focum. On top of their excellent extinguishment properties, they contain no PFAs, are highly concentrated (easier to transport and store) and have an extended shelf life. Contact our team to help you make the transition to our high performing Fluorine Free Foam.

What does Intrinsically Safe mean?

Intrinsic Safety (IS) is an approach to the design of equipment used in hazardous areas. The idea is to reduce the available energy to a level where it is too low to cause ignition. That means preventing sparks and keeping temperatures low – ie the product is not capable of igniting a flammable atmosphere under both normal and fault conditions.

Do you sell to the public?

Yes. However if you are after equipment to protect your property and assets then we suggest you ask your local fire chief to inspect and advise you on the viability before you commit.

Do you deliver outside Australia?

Fire Response Pty Ltd appreciate enquiries from all over the world and international enquiries can be directed to our customer services team at firemail@fireresponse.com.au

Can I buy all products online from your website?

Fire Response Pty Ltd supply products to a range of customers from distributors to end users. Whilst we don
‘t support direct online transactions at the moment, we encourage any purchase enquiries to be directed to our customer services team either by email or phone +61 (0)2 4944 7700

How do I return a product?

Please phone us on +61 (0)2 4944 7700.